Explanations and scope of application
Diagnostic accuracyThe digital hair analysis provides objective measurements of hair structure and condition. It does not replace a medical examination. If abnormalities are detected, we recommend consulting a specialist.
Data protection and storageAll analysis results and customer data are stored encrypted and used exclusively for treatment documentation. Disclosure to third parties only occurs with explicit consent.
Appointment schedulingAppointment bookings via the platform are binding. Cancellations up to 24 hours before the appointment are free of charge. For later cancellations, we reserve the right to charge a cancellation fee.
Care conceptsThe care plans created are based on the parameters collected during the analysis. Deviations in the care process may lead to adjustments. A guarantee of success cannot be provided.
Documentation obligationThe continuous recording of treatment outcomes serves quality assurance. Customers can view their complete treatment records upon request.
Software usageThe platform is provided as Software-as-a-Service. Maintenance work is announced in advance. We assume no liability for the availability of services in cases of force majeure.